Your call is very important to us
If you’re on the phone and you hear the following words, you’ll know, beyond a shadow of a doubt, that what you’re hearing is a big, fat, hairy LIE: “Your call is very important to us. The next representative will be with you shortly.” Yesterday I heard that whopper roughly 67 times while I waited for a non-computerized voice to come on the line and offer what we used to know as “customer service.” But thanks to technology, the machines have taken over customer service centers and their mission is to prevent us from reaching the real live humans, if at all possible. I’m pretty sure the real live humans are on a beach in Tahiti. What’s ironic about this […]